Contact us

This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange by notifying our customer care email, along with pictures of the product to support@syedscents.com and we will help you out.

• Once we receive your request on email from you, we’ll give you a call and confirm the same.
• Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 5 days of receipt of the product. Any later pick-ups will not be considered for return/exchange.
• Our courier person will arrive at your place to pick-up the product for exchange.
• Once we receive the product, we will check it for being unused, and undamaged and also have the original packaging in place. Post that, we will send out the product requested by you for return/exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be entertained only twice against the original order.
• Or you could simply send it back to us at our store address at your courier cost after speaking to the Syed Scents customer care team.
• For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note – the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.

To cancel your exchange request, you can mail us at support@syedscents.com with your order no and mail id within 24 hours of placing an exchange request.

All returns are subject to the discretion of Syed Scents. But we’re a friendly bunch.